FAQ's | Metrowest YMCA | MetroWest YMCA

The MetroWest YMCA plans to adjust our offerings based on guidance from the Department of Early Education and Care (EEC), Department of Public Health (DPH) and local school officials. We will send out any adjustments to programming and information regarding further guidance from the state as we receive it. This program is scheduled to start with the beginning of the new school year on September 14.  



  1. Will you be running School’s Out (before/after school) as normal?

School’s Out will only be providing after school programming at Ashland Middle School for Ashland students for the start the 2020-2021 School Year.  We are focusing our efforts to provide full day programming to support kids with their remote learning.


  1. What is the age range for Classroom Connections?

Currently, children from Kindergarten to 5th grade are eligible for Classroom Connections.  If this survey results indicate that there is significant interest in expanding the program to middle school students, the grades served will be expanded.  


  1. Are we required to sign up for all 3 days that our child is not in school, or is it possible to sign up for 1 or 2 days a week?

Unfortunately, due to the pandemic and the necessity to keep children in consistent cohorts we will only be allowing the strict schedules available online that are based on the hybrid schedules for each school district.


  1. When should I register?

Registration is now open to the families who live in Ashland, Framingham, Holliston, Hopkinton, Natick, and Wayland. Enrollment is granted on a first come, first serve basis. Click here to register.


  1. I am still unsure of which cohort my child is in, how do I register appropriately?

In order to ensure your spot, please sign up for either option and let us know when your child/ren’s cohort has been confirmed so that we can place them in the correct group.


  1. Is a sibling discount being offered? 

We are currently exploring whether we can offer a sibling discount for Classroom Connections.


  1. What is the cost of Classroom Connections?

Weekly tuition for Classroom Connections is calculated based on the number of individual days that the child will attend during that week.  The daily rates are:

School day only:  $55 per day

School day with extended care until 5:00pm: $65 per day

In addition, before the child’s first day in the program, families will be charged a $30 non-refundable registration fee as well as a $30 non-refundable enrollment fee for new participants (children who have not attended School’s Out or the Early Learning Center in the past).  


  1. Will I be refunded if I decide to cancel?

The first payment and registration/enrollment fees are non-refundable.


  1. What is your cancellation policy?

We will be requiring two-week notice for any cancellation of care. We may make schedule changes including cancellation within two weeks if required to do so by the Governor, school district or other state or local official.


  1. Are there member/nonmember prices?

Classroom Connections does not have member/nonmember pricing. 


  1. The registration says to look at guidelines on the website but I couldn't find them.

Here is a link to our current COVID-19 policies and procedures.  We will also post further guidance from the Department of Early Education and Care (EEC), our licensing authority, when it is available. 


  1. Are we signing up for a year-long commitment? If, for example, after a month we realize this is not working for our family, can we withdraw?

Due to the unpredictable nature of the pandemic, we are trying to be as flexible as possible while still ensuring safety standards are being followed including having stable and consistent staff team.  If families cannot provide a 30-day notice for withdrawing, we encourage open and transparent communication so that we can accommodate a child withdrawing within 30 days if needed.


  1. Where will these programs be held? Can I choose the location for my child to attend?

Families should register for the program based on the school district where their children attend school.  Here are the current locations for our programs:

  • Framingham students will attend the program at the Framingham Branch at 280 Old Connecticut Path. 
  • Ashland and Hopkinton students will attend the program at our Family Outdoor Center at 45 East Street in Hopkinton.
  • Natick families will attend the program at the East School, 45 East Street in Natick.
  • Wayland faculty, staff, and students will attend the program at the Trinitarian Congregational Church at 53 Cochituate Road in Wayland.
  • Holliston students will attend program at the Christ the King Lutheran Church at 600 Central Street in Holliston.


Please note, the Wayland and Holliston sites are pending licensure with the Department of Early Education and Care (EEC). 


Program Specific Info:

  1. When will you request specific information about my child such as authorized pick ups, emergency contacts, medication, etc.?

We will be sending each registered parent a link to SchoolDoc.com where you will fill out all required paperwork for your child.If your child has any medication that will be needed in program please make sure to have the following paperwork filled out by your child’s doctor: Individual Health Care Plan and Medical Consent Form.


  1. Our son’s school starts at 7:30am.  This program starts at 8am.  If he’s required to sign in and have his attendance counted, how do we manage that?

We plan to adjust our program hours around the remote learning schedules of each school that we serve.  If students will need to be “present” at 7:30am for school, we will open the site that serves that school at a time that allows for the child to be ready to learn before “the bell rings."  Please contact us at schoolsout@metrowestymca.org to request an earlier start time to the program day.


  1. What are your plans for supporting remote learning?

Each cohort will have their own designated staff who will have access to each child’s specific school schedule as well as log-in information for any programs they may be using.  Our morning programming will follow a routine schedule that enables each child to attend class and participate in either asynchronous or synchronous learning models on their device with headphones.  There will be breaks for students to move around the space, mask breaks, and time for independent quiet activities.  We will coordinate times with families and schools for students who need additional assistance including those with IEPs and/or 504 plans.


  1. Will my child be in a group with only kids from his school?  How does it work dividing the kids into cohorts?

Children will be divided into cohorts that prioritize limiting cross contamination, serving as many children who are interested in the program, and supporting similar academic needs.  We will determine the specific cohorts once we have a better understanding of who has registered.


  1. If he has Zoom lessons and needs to follow along with the teacher, but other kids in his group are on break, how is it managed so that he can focus?

We will be creating a schedule for each cohort that will minimize the amount of distractions for children focused on their remote learning by developing solid routines and creating quiet activity options for those on break. Children will be asked to bring their own headphones with microphones to minimize distractions while participating in meetings with their teachers and other specialists. 


  1. What does my child need to bring to Classroom Connections?

We expect that each child will come to program with their own device, headphones with attached microphones and any other items they may need such as pencils, paper, notebooks, etc.  If needed, we will have extra supplies and headphones available for purchase. 


  1. Will breakfast/lunch be provided?

We will be providing breakfast, lunch and an afternoon snack at all of our sites.You will receive a menu prior to the start of the program.


  1. What staff will be working with my children?

We will be staffing each specific site with our current site directors and School’s Out team members with some additional new camp staff and new hires. All of our staff have been successfully screened in a comprehensive background record check process as well as trained in COVID-19 health and safety policies and procedures, social and emotional learning (SEL), child protection, and more. We plan on sharing who will be working at each site with registered families before the program starts.

22. My child is on an IEP.  Can he still attend the program?

We hope to work closely with families and schools to be able to support each child’s specific learning needs including those who receive additional academic support through an IEP or 504 plan.  We ask that families share specific needs or learning accommodations with Y staff so that we can better support your child’s learning.  Sally Sweitzer, Director of Inclusion, can be reached at ssweitzer@metrowestymca.org for further assistance.


  1. Will items like schedules be forth coming?

Group schedules will be created based on the specific remote learning schedules of the schools where the children from the groups attend.  Once we have a better understanding of who registers for the program, we will be able to create a general schedule outline to provide families a clearer idea of a typical day.


  1. Will students get to utilize services at the Y such as the pool and gym?

We plan to utilize our various recreational spaces at each site whenever possible to add extra enrichment into your child’s day.